MastroPay Technology is dedicated to providing high-quality products and services. If you have any concerns or grievances regarding our offerings, we encourage you to contact us for resolution. Our Peace of Mind policy ensures your satisfaction is our priority.
Our products and services are backed by a 3-day return and exchange policy in case of error or mishap during acquisition. Eligible products and services include web development, mobile app development, payment solutions, and related IT services purchased directly from MastroPay Technology. Third-party products are not covered under this policy.
Requests for return or exchange must be made within 3 days of acquisition through our official support email or helpline number. If you have not received your product or service after payment, please contact us for assistance.
If you wish to cancel a product or service, you must submit your request within the specified period (maximum 3 days from acquisition). Cancellation requests made after this period will not be entertained. Some services, such as mobile recharge, web development, and payment APIs, may not be eligible for cancellation due to their nature.
Cancellation and refund requests for third-party products and services are not accepted, as MastroPay Technology cannot control third-party policies.
All requests must be made through our support email or helpline. The cancellation and refund process may take up to 30 days to complete. Please stay in touch with your bank for updates on refunded amounts.
Refunds are processed according to company policy and the nature of the product or service. We may refund the partial or full amount of the transaction as per our rules. For more details, please review the specific cancellation policy for your product or service.
All sales of recharge services, web development, and payment solutions are final. No refund or exchange is permitted for these services. You are responsible for the system and account details you provide for purchases. MastroPay Technology is not responsible for incorrect account information or purchases made in error.
If you have any questions or need to initiate a return, exchange, or cancellation, please contact our support team at support@mastropay.com or call our helpline at +91 12345 67890.